Client-identified goals/metrics

I really liked the approach of having clients decide on their own values/metrics in the first session. Some ways to do that without using technical language that might turn them off is by asking them:

• "What do you want to achieve when you leave here today? After two weeks of working together? By the end of this engagement?"

• "Another way to ask can be on a scale of 1-10, with achieving your goal being a 10, where are you at now? What does 10 look like? What would it take to get there?"

• "What do you want from this engagement?"

• "How do you want to feel by week 10? How do you feel now?"